The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public, therefore this qualification is not just geared towards those who work in a security setting. The course can be taken by people working in any number of sectors, including but not limited to, retail, hospitality and healthcare establishments.
The completion of the conflict resolution training course, resulting in a accredited qualification, will give learners the knowledge of how to reduce potential conflict through communication manage unrealistic expectations and identify the factors that influence human responses in conflict situations.
Course Location: The Highfield Level 2 Conflict Managment course can take place in your workplace (minimum numbers required) or at our state-of-the-art Middlesbrough Training Centre. In addition we can also deliver this training course nationally, please contact our training team to find out more.