Conflict Management Training Course

The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.

An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public, therefore this qualification  is not just geared towards those who work in a security setting. The course can be taken by people working in any number of sectors, including but not limited to, retail, hospitality and healthcare establishments.

The completion of the conflict resolution training course, resulting in a accredited qualification, will give learners the knowledge of how to reduce potential conflict through communication manage unrealistic expectations and identify the factors that influence human responses in conflict situations.

Conflict Management Course Content

The topics covered during this qualification include:

1: How communication can be used to solves problems and reduce the likelihood of conflict.
2: The factors that influence human responses in conflict situations. 
3: How to assess and reduce risks in conflict situations. 
4: How to communicate effectively and de-escalate conflict in emotive situations. 
5: Good practice to follow after conflict situations. 

Course Location: The Highfield Level 2 Conflict Managment course can take place in your workplace (minimum numbers required) or at our state-of-the-art Middlesbrough Training Centre. In addition we can also deliver this training course nationally, please contact our training team to find out more.

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Conflict Management Training Course

The Highfield Level 2 Conflict Management qualifications is the ideal course for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace. It is not geared towards those who work in a security setting, but can be taken by people working in any number of sectors.

An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public, therefore this qualification  is not just geared towards those who work in a security setting.

The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication manage unrealistic expectations and identify the factors that influence human responses in conflict situations.

Conflict Management Course Content

The topics covered during this qualification include:

1: How communication can be used to solves problems and reduce the likelihood of conflict.
2: The factors that influence human responses in conflict situations. 
3: How to assess and reduce risks in conflict situations. 
4: How to communicate effectively and de-escalate conflict in emotive situations. 
5: Good practice to follow after conflict situations. 

Course Location: The Highfield Level 2 Conflict Managment course can take place in your workplace (minimum numbers required) or at our state-of-the-art Middlesbrough Training Centre. In addition we can also deliver this training course nationally, please contact our training team to find out more.