Vistech’s NSI Gold Standard 24 Hour Control Room and Alarm Response Services

Vistech operate a state-of-the-art, NSI Gold approved, 24 Hour Control Room which is in constant contact with our sites and security officers 365 days a year.

Our NSI Gold approval confirms Vistech’s commitment to quality ensuring our 24-Hour Control Room is equipped with latest industry-leading technology and an advanced operational management system. The NSI Gold approval hallmark is the most widely recognised mark of approval in security and fire safety. Being an NSI Gold approved security company confirms that Vistech are technically competent, professional and trusted within the security industry.

We offer remote monitoring services of CCTVintruder and firm alarm systems, access control and key holding. The Vistech 24 Control Room team handles more than 15,000 alarm signals, CCTV activations, access control requests, lone worker check calls and emergency response requests every month.

The integrated approach of our 24-hour Control Room supports our industry leading emergency alarm response times, as our highly trained SIA Licensed Security Officers are deployed directly from our Control Room to sites across the UK.

What is alarm response?

A security alarm response is a service where our SIA Licenced security officers respond directly to alarm activations at your business premises, and they will conduct an internal and external site inspection to identify the cause of the alarm and if there are any visible signs of intrusion or damage, they will escalate the incident further following agreed site security assignment instructions.

Why do I need an alarm response service?

Alongside key holding and mobile patrolsalarm response should be part of your business security strategy. If you have an incident at your business premises, whether that be a break in, a fire or weather damage, you shouldn’t have to put yourself at risk of harm by attending.

Responding to alarms can be potentially dangerous and, in an emergency, it’s best to have a qualified, SIA licenced security professional to keep your business secure.

Why should you choose Vistech Services?

As an Approved Contractor for the Security Industry Authority (SIA) and the National Security Inspectorate, we deliver high quality services to all our clients. We strive to set new industry standards in all aspects of our business and we identify and implement innovations that enhance our services.

At Vistech Services we deliver a high-quality client-focused approach as standard, working 24 hours a day, 365 days a year to meet and exceed service expectations.

For further information about security services available or to arrange a free site survey contact the team by calling 0800 6123 280 or emailing